Appointments & Fees
Your Care Comes First
We’re here to make sure you and your family receive the best possible care.
Unfortunately, the new Medicare incentives still don’t fully cover the cost of that care. To keep our doors open and provide the time you need with your GP, we charge a fee.
If you’d like to know more, please ask our reception staff – they’ll be happy to help.
Fees
Standard consultation / Standard Tele-health consultation of 15 minutes.
*Please note the Gap is what the patient is ‘out of pocket’ after the Medicare rebate.
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(We recommend a standard consultation to discuss 1-2 concerns)
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Standard weekdays (before 5pm) gap = $65.00
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After hours (after 5pm) gap = $85.00
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Saturday’s gap = $85.00
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Public Holidays Gap = $95.00
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Please note tele-health consultations are not available on Saturdays.
Double consultation of 30 minutes.
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Weekdays (before 5pm) gap = $85.00
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Afterhours (after 5pm) weekdays gap = $ 95.00
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Saturday’s gap = $95.00
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Please note double consultations are not available via Tele-health appointments.
Aged/pension card holder standard consultation/ telehealth of 15 minutes.
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Standard weekdays before 5pm gap = $57.00
Iron Infusions
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Iron infusion may entail a consultation fee in addition to the iron infusion fee of $200 for which there is no Medicare rebate.
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If you are being referred by a specialist for an Iron infusion, please call the clinic to discuss with our friendly reception team.
New Patients and Cancellation fees
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Payment pre-authorisation of $108.90 is required when booking your first appointment online via HotDoc.
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You will only be charged after your consultation, based on duration and the Medicare item specifics. If your appointment is via Tele-health, then your nominated bank card will be charged, and the Medicare claim will be sent on your behalf.
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Failure to supply payment details within 90 minutes will result in the appointment being automatically cancelled.
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Appointment times are limited, we understand that life happens, and you may need to cancel your appointment, we respectfully request 1hrs notice. This gives us the chance to offer your appointment to another patient in need.
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Missed appointments, or appointments cancelled without 1hr notice, incur a fee of $55 via the pre-authorised payment method.
Telehealth Consultations
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Duration of Telehealth appointments is 15 minutes and are considered the same as an “in person” consultation therefore incur the same fees.
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NOT available to new patients.
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NOT available on Saturdays or Public Holidays.
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NOT available for Mental Health Careplans.
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Payment pre-authorisation required for all patients when booking your appointment online.
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Failure to supply payment details within 90 minutes will result in the appointment automatically being cancelled.
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The finalised fee will be processed online via HotDoc after your consultation, based on duration and the Medicare Item specifics.
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To be eligible for a Medicare Rebate, you must have had an ‘in-clinic’ consult with a GP from our clinic within the last 12 months.
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We will process the Medicare rebate on your behalf if your nominated bank details are linked to your Medicare account.
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Higher fees apply after 5pm on weekdays, weekends and Public Holidays.
Claiming your Medicare Rebate
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Full payment is made by credit card or EFTPOS at the time of consultation.
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You can receive an instant Medicare refund if you use a DEBIT/EFTPOS card after the initial payment. We recommend using a physical debit card as sometimes apple pay does not work.
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The Medicare rebate is refunded instantly into your bank account, and there is no need to visit a Medicare office to claim the Medicare rebate.
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Telehealth consultation Medicare rebates are refunded into your nominated bank account usually on the next business day.
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Click on the Medicare link for more information
International visitors without a Medicare card are more than welcome
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Standard fees apply and are paid in full rather than a ‘gap’ payment.
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Receipts are provided to patients to enable self-claiming of any insurance benefit/private health.
Additional Procedures
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Procedures such as suturing, IUD insertion and Iron Infusions are subject to additional fees.
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The Procedure fee may be in addition to a consultation fee.
Quick Consults
Quick consults via HotDoc lets you request a repeat script, referral, medical certificate and pathology referral which are sent straight to your doctor’s inbox. Your request is assessed by your doctor who will approve or decline the request on clinical ground. Your request is sent to you directly. No need for an in-person consultation or Tele-health saving both paper and your time.
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Quick Consults fee = $35.00 + HotDoc processing fee
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Available to existing patients who have attended the clinic within the last 12 months.
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To obtain a repeat prescription, you must have obtained this prescription from your doctor previously.
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Maximum duration for repeat scripts is 2 months (or 3 months for oral contraceptives).
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You may select more than one medication with each request.
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Repeat prescriptions for addictive medication including benzodiazepines, opiates and ADHD medication – are not provided using this service.
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This service not able to accommodate “authority” script requests that require separate communication to obtain government approval.
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Prescriptions for antibiotics are not provided using this service.
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Requests for repeat prescriptions may take up to 5 business days to be processed.
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Please not that your request maybe rejected for a number of reasons. We recommend booking an appointment to see your GP instead you will receive an automatic refund within several business days. Quick Consults are not subject to Medicare rebates.
Results Policy
Most medical tests necessitate a subsequent booking for result discussions with your Doctor .
When your GP anticipates normal test results and they do turn out unremarkable, you could receive a ‘Hotdoc’ text message indicating normal results without specific result details sent electronically .
Avoid assuming ‘no news is good news’ post any medical test.
The best approach is for both doctor and patient to confirm the successful completion of tests and receipt of results, facilitating joint planning of optimal medical management.
Occasionally, if a brief follow-up appointment solely covers result outcomes, your doctor might consider a consultation fee discount.
